How Wallet Records Enter Our Policy
We record the payment details needed to identify and reconcile your account activity, not more than the stated purpose requires. When you choose DANA, OVO, GoPay or QRIS, we may receive a transaction reference, amount, status and time so we can match the wallet event to
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your account. Bank transfer and virtual account records can include the destination rail, reference number and confirmation status. We use these records to investigate a missing receipt, correct an account balance display and meet applicable legal requests. We do not ask for your wallet password or
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banking PIN through support. If you connect from Surabaya or another Indonesian location, access depends on local law and the services available to your account. This Privacy Policy applies to data handled through our website and related account pages. You can ask us to explain a
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record, request a correction or ask how long a category is retained.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.